T&A Remedial Massage - Policy Statement
(REMEDIAL MASSAGE TONY / ATSU Remedial Massage)
Your massage session is designed to create a space for tranquillity and healing. The following policies ensure understanding of the conditions needed to support a therapeutic massage session.
1. Arrival time: Please arrive 5 minutes early for your appointment to get cosy. The time we set aside for your appointment is completely yours. If you are late to your session, we will make the most of the allocated time. The session will end at the time scheduled and full cost of the session applied.
2. Cancelling/Changing your appointment: If you cannot make your scheduled appointment,
please offer at least 24 hours advance notice. You may be charged the full amount of your appointment if you are unable to give us 24-hours advance notice.
3. Not showing for your appointment: If you do not show in your appointment after 15 minutes of your appointment without notice, your booking will be cancelled without notice. No-show appointment will be charged the full amount of your appointment.
*See the full statement of our Cancellation/Changing/Late Arrivals Policy for details.
4. Massage is strictly non-sexual: Massage sessions are strictly non-sexual. Any suggestive statements or actions will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session.
5. Times when massage is not beneficial: If a client presents with signs and/or symptoms of illness that contraindicate massage (such as fever, undiagnosed rash, contagious infection), the session will be rescheduled. This is to protect the health of both the client and the therapist.
6. Client Confidentiality Information/Massage Therapy Informed Consent: To ensure safe, customised sessions, the client must fill out a Client Confidentiality Information/Massage Therapy Informed Consent Form before the first time of treatment. It is the client’s responsibility to relay all health information so that therapists can modify the treatment plan where necessary.
7. Confidentiality: The client’s records and sessions will be kept confidential and will not be shared with anyone without the client’s written consent.
8. We are not doctors: Massage serves as a therapeutic tool to enhance well-being. Massage is not a substitute for medical treatment. Massage therapists are not qualified to diagnose conditions, prescribe treatment or perform spinal/skeletal manipulations. Any information imparted by the therapist in the course of treatment should not be construed as such.
- Cancellation/Changing/Late Arrivals Policy-
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honoured:
*24-hours advance notice is required when cancelling/changing your appointment. It is difficult to fill a cancelled appointment without sufficient notice, and this allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24-hours advance notice, you may be charged the full amount of your appointment.
*No-shows will be charged the full amount for the missed appointment. If you do not show after 15 minutes of your appointment without notice, your booking will be cancelled without notice.
*Late Arrivals If you arrive late, your session will be shortened in order to accommodate others whose appointments follow yours. Depending upon how long late you arrive, we will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the full amount of session scheduled. Out of respect and consideration to us and other clients, please plan accordingly and be on time.
We understand that emergencies can arise, and illness do occur at inopportune times. Increment weather may also result in the need for late cancellations. We will do our best to give advance notice if we are closing or need to cancel due to those reasons and we ask you to do the same. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.
Please understand, T&A Remedial massage is a small business. Therefore, missed appointments without proper notice are costly for us and prevent us from being able to schedule other clients. If you are unable to keep your appointment, please call/text on 0477 959 100 or manage your appointment/message us via online booking page at least 24 hours before your scheduled session. If you do not reach us by phone, leave a message on our phone. If we do not receive a message from you and you do not keep your appointment, the above policy must and will be applied.
We appreciate your understanding and cooperation.